Introduction

We design and build bespoke websites and digital systems, including public‑facing sites and the tools that support your operations. While we work to professional standards, complex software can contain defects and is exposed to evolving external risks. These terms set clear expectations, processes and limits on our liability.

Scope, approach and leadership

We lead the technical solution. Your business expertise informs goals and content; our responsibility is architectural and engineering decision‑making. Where requests conflict with best practice, security, maintainability or scope, we will advise alternatives and may decline unsafe approaches.

Your responsibilities and cooperation

• Timely responses: Please reply within two working days (Monday–Friday, UK public holidays excluded).
• Prepared content: Provide clear, consolidated copy and assets. See the content submission guidelines below.
• Training and access: We provide training for bespoke tools. Additional support beyond the agreed onboarding is chargeable.
• Decision‑making: Give prompt, consolidated feedback so we can progress efficiently.

Testing and acceptance

We demonstrate features in a staging or test environment. You will test and confirm acceptance before any live release. We aim for a defect‑free launch; however, publishing to live is your decision and responsibility.

Accepted testing criteria

• Core functionality (e.g. links, forms, buttons, transactions)
• Consistency across the agreed browsers, devices and viewports
• Usability issues that hinder agreed user journeys
• Readability and accessibility within agreed scope

Limitations and exclusions

• Purely aesthetic changes based on preference where professional standards are met
• Pixel‑perfect alignment beyond responsive best practice
• Layout or responsive variations that do not affect agreed functionality

Professional standards

We follow current industry standards and best practice. Subjective aesthetic opinions are not defects unless expressly included in the scope.

Change control

Requests outside the agreed scope constitute change requests and will be quoted and billed separately. We may pause delivery until changes are approved in writing.

Clear communication and information submission

Send well‑prepared, consolidated information. Reviewing your messages before sending reduces ambiguity, rework and cost.

Content submission guidelines

• Consolidate where possible: Provide text, images and assets in the fewest practical batches.
• Structured delivery: Submit all content for a given page or feature together.
• Revision rounds: Up to three rounds per batch (each round = one consolidated list).

Delays and suspension

If your delayed responses or content provision impact timelines, you agree to pay for work performed to date. We may re‑schedule remaining work subject to availability and updated estimates.

Technical advice and DIY changes

• Follow our advice: Departures from our guidance can introduce compatibility, security and scalability issues.
• Safe editing: We can supply protected editing tools. Ad‑hoc edits, third‑party plugins or code changes made without our review may break the site and are at your risk.

Security, maintenance and updates

Baseline security

We deliver to professional standards at launch. Threats evolve; ongoing maintenance is essential.

Hidden risk without maintenance

A system may appear stable while accumulating vulnerabilities or technical debt.

Maintenance options

1. Enter a paid maintenance agreement with us, or appoint a competent third party.
2. Our onboarding of a third party (access, CI/CD, documentation) is chargeable at standard rates.
3. We are not liable for the acts or omissions of third parties. Our limitation‑of‑liability terms continue to apply.
4. We are not obliged to release credentials or documentation until onboarding fees and any outstanding invoices are settled.

Sensitive or critical data

Systems processing personal or financial data require continuous maintenance. We may propose an appropriate plan at any time.

Recommendations

Maintenance advice is provided in good faith; you may accept or decline.

Exclusion of liability if maintenance is declined

If you decline ongoing maintenance, you accept full responsibility for cyber incidents, downtime, data loss and related remediation.

Chargeable remediation

Fixing issues arising from missed updates, third‑party changes, conflicts, misconfiguration or attacks is billable.

Warranties and disclaimers

Except as expressly stated, the deliverables and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, representations and conditions (express, implied or statutory), including without limitation fitness for a particular purpose, satisfactory quality and non‑infringement. You are responsible for assessing suitability for your intended use.

Limitation and exclusion of liability

• Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
• Subject to the above, our aggregate liability arising out of or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the lesser of: (i) the total fees paid for the project/services giving rise to the claim, or (ii) £3,000.
• We shall not be liable for any indirect or consequential loss, including (without limitation) loss of profits, revenue, business, goodwill, anticipated savings, data, use or production, or for any business interruption or corruption of data, in each case whether direct or indirect.
• We are not liable for issues resulting from: third‑party services or outages; your changes or instructions; failure to follow our guidance; force majeure; or declined maintenance.

Client indemnity

You agree to indemnify and hold us harmless from third‑party claims, costs and liabilities arising from your content, unlawful use, or modifications made by you or your suppliers, except to the extent caused by our wilful misconduct.

Long‑term responsibilities

Domain registration and renewals

Maintain your registrar account, payment method and contact email. We are not liable for lapses or loss arising from expired domains.

Legal and regulatory compliance

You are responsible for ongoing compliance with applicable laws (e.g. UK GDPR, PECR, consumer and accessibility requirements). We can implement updates at our standard rates upon request.

Email and mailboxes

If you have full cPanel access, you may create mailboxes. We will set up initial mailboxes and secure passwords. Device‑level configuration and ongoing mailbox management are your responsibility.

SEO (search engine optimisation)

A live website does not guarantee search visibility. SEO is a separate, ongoing service under its own agreement and fees. We will recommend a plan once we understand your goals and competitive landscape.

Third‑party services and DNS

If you use Microsoft 365, Google Workspace or similar, you must apply the required DNS records. Where we host nameservers, you may manage DNS via cPanel, or we can apply changes for £35 per change. The same fee applies for registrar or external CDN DNS changes where you grant us access. DNS managed within our own CDN account is free.

Termination for impractical collaboration

We value clear, respectful collaboration. We may end the agreement if persistent behaviours make progress impractical. You will pay only for work completed to date; no further claims apply.

Illustrative examples

• Excessive pixel‑level tweaks with no functional impact
• Serial minor changes without justification
• Disputes over minor responsive variations
• Frequent preference shifts causing material delay
• Revision requests far beyond normal scope

Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control. Deadlines pause for the duration. If such an event lasts more than 30 consecutive days, either party may terminate on written notice. We are not liable for any indirect or consequential loss arising from such delay.

Intellectual property

Upon full payment, you receive a licence or ownership as agreed in the proposal. Third‑party components remain subject to their respective licences. Our pre‑existing IP, libraries, methods and know‑how remain ours.

Confidentiality and data protection

Both parties will keep confidential information secret and use it only for the project. Where we process personal data on your behalf, a separate data processing agreement will apply.

Governing law and jurisdiction

These terms and any dispute or claim (non‑contractual or otherwise) arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

Last updated: 9 August 2025